Call 1-800-231-4024

This CRISIS line is available 24 hours a day, 7 days a week, to receive complaints from residents residing in long-term care facilities.

Long-Term Care Ombudsman representatives assist residents in long-term care facilities with issues related to day-to-day care, health, safety, and personal preferences. Problems can include, but are not limited to:

  • Violation of residents’ rights or dignity
  • Physical, verbal, mental, or financial abuse
  • Poor quality of care
  • Dietary concerns
  • Medical care, therapy, and rehabilitation issues
  • Medicare and Medi-Cal benefit issues
  • Improper transfer or discharge of a resident
  • Inappropriate use of chemical or physical restraints